Saucony Reviews

Saucony never sends a dispatch-confirmation with the UPS-tracking no. (at least in my case). They always write that they will do so (in the order-confirmation) - but then: nothing.
On the good side: when you type in your order-no. and your email and postcode: they provide you with the delivery data. But still: why doesn't the most basic thing work @saucony?

My trail running shoes side mesh got shredded in the heather, this was only after three months use! I emailed saucony asking for a repair service, they replied quickly but do not offer a repair service, they asked I take the shoe back to the shop I got them from, I am disappointed with this as I just want to extend the life of the shoe. The last thing I want is these virtually new shoes to go to landfill!

Sole damage on the first usage. The colored wave portion of the soles separates out.

Saucony customer care wants me to travel 2200 km to see them in the physical store.

I ordered a 150.00 gift card from Saucony Thursday. Never received a tracking number. Trying to get a response from them is proving futile to get a tracking number. Worried I won’t receive my gift card before Christmas.

Buyers beware, there is a $5 return fee unless you want to exchange it.
When called to see if they can waive it, rep said its their policy and its on the website.
Maybe they need to let buyers know about this when we are buying.

I ordered a pair of Saucony Ride 15 shoes with discount. No confirmation mail at all. Customer service returned the paid amount but there was no effort helping me obtaining the shoes I wanted. A waste of time, ordering at saucony.com.

Placed an order for apparel. Shipped "on time", then disappeared. I then got an email saying one item was returned and given a refund for an amount that was lower than any of the items I purchased. Customer service was nice, but had no control, no answers, and no idea how to help except to refund all. 3 week rabbit hole. I'll never return...

I have been wearing Saucony for many many many years (about 15), never had an issue and definitely know my size too.
Bought a pair of sneakers for exercise/run as usual and in less the 3 months it got tear on top, not misused and also, I only wear it 2x a week if so.
It looks like the fabric was too thin or faulty. Contact customer service to be told that that was a wear and tear, fitting isue and "We have seen this in people who do a lot of mainly walking in their sneakers." Really? It made me laugh.. Am I supposed to buy a sneaker and not waering for its purpose? hahaha
First time I had to contact customer service and will be the last one as well. Lost a long and advocate customer of the brand.

Apparently you need to order an entire size up!! So off back they go, except in my country UPS don’t have a storage and Saucony have a horrible service that is non responsive . Somehow I managed to send back. Been 2 weeks and I am still awaiting my refund. Never again!

I used to be a big fan of Saucony however recently I've ordered few pairs and was quite disappointed with the quality, they felt cheap and some models lacking support. When I wrote a review highlighting the lack of support with one of their running trainers it didn't get published on their website as it didn't "meet their criteria" it appears they only publish positive reviews.

Bought a pair of shoes last night. Saw they were for a kid this morning. Called to cancel order and they said order goes to warehouse 30 minutes after ordered, so you cant cancel order. Could not cancel last night because they were not open. Now I lose freight both ways and restocking fees amouting to $20. The shoes were only $35 to start with. Dont buy from these people. You will get cheated.

I bought a pair of Saucony formfit sneakers at Fleet Feet. I wear size 8 and was fitted with 9 1/2. Eh! BUT THEY STINK! I don’t know how this happens. Is it due to manufacturing or where they were stored or did someone with issues wear them? I am totally grossed out!

Purchased a pair of Mens SAUCONY Triumph running shoes. Wore them 3 times solely for walking and a drive in the car. Noticed that the outer sole as started to peel off already. The soles look just like out of the box, due to no wear, contacted SAUCONY customer service by email…… SAUCONY customer service does not have the decency to reply whatsoever- TERRIBLE SERVICE & TERRIBLE SHOES!

My experience and advise is purchase another brand of sports shoes DEFINITELY NOT SAUCONY!!!

Dreadful website, never get notifications even after signing up for them, you select a size on the website but it still shows you all the sizes, pick a gender and it still shows you every gender/age group, worst website I've ever used, worst customer service I have come across in years.

They release VERY limited quantities of collaboration/special edition shoes and do not limit purchasers to one pair, I personally know a reseller who purchased 100 pairs of a recent special edition shoe to make a reselling profit.

I got the new women's Hurricane 23. I've had them for almost 6 months now and have never hated a pair of shoes more. I am an active person who workouts regularly and teaches group fitness classes. These shoes busted open on both sides and lost their support nearly a month into wearing them. My feet have never hurt so bad after a run or workout. I am disappointed as I am a fan of the Cohesion shoes and these were just awful. I'll be switching back to Asics.